This week we held our first Customer Focus group. We invited a handful of our early customers into our office to talk about all things VentusAR. This provided us with a chance to really engage with our customers.
The afternoon started out with an open invite to the ‘Meet the Engineer’ session. George and his development team were on hand to show off new devices (with bigger screens), explain the field kit and talk through any issues our customers were having. This was a good session where we helped a few folk out with hands-on sessions to clarify changes and new features we recently introduced and maximise usage.
An hour of presentations, demos, hints and tips followed. The keynote presentation gave our customers the opportunity to get a sneak peak of some new features that will be a part of the next big release. Watch this space for more a more detailed announcement next week!
LDA Design and Green Cat Renewables both gave an insight on how they use the VentusAR and what they find most useful; benefits out in the field, saving time once back in the office and how images are used in other systems. On a more practical level we covered some details of our support and error tracking processes. The last presentation before afternoon tea covered practical tips on using the calibration tools while in the field: remember – heading first, then roll & inclination.
Being the sophisticated organisation that we are, refreshments involved an afternoon tea of mini sarnies, cakes and scones, all washed down tea, coffee and wine! You can’t accuse of us not looking after our customers!
In the final session, following an overview of our product road map and vision, we opened up the room to open discussion. This provided an opportunity to get customers, new and old to help us to shape the next version of VentusAR. I can’t share too much of the product road map and vision here, but a flavour of the topics we covered in that discussion were:
- Importing and showing cumulative data – telling the story of what a project looks like in the context of what is already consented
- Complying with new SNH guidance
- Producing Residential Amenity assessments
- Templateing and branding of the visualisations
- Enabling a beta program to give early access to new features
- Enhancements and new features that could be added to the Fly Through
- Tools to help explain the sequential assessments
- Engaging with councils and other interested parties
- Using custom 3D models instead of the building wind turbine
A successful afternoon, and I hope, a useful one too. We are keen to do another one, do you want be involved?